Support

Website care, without the fuss.

Keep your site updated, backed up and working, without a heavyweight contract. A simple monthly arrangement for the things that need doing.

What it is

The unglamorous things that keep a site healthy.

Websites need looking after. Software goes out of date, backups need checking, links break, and small changes pile up until nobody makes them. None of it is dramatic, and all of it matters within a year or two.

This is a straightforward arrangement to handle that, not a big managed-services contract with a service desk and a portal. We keep it simple on purpose.

What is included

Four things, done regularly.

Updates and security

Core, plugin and dependency updates applied and checked, so nothing quietly breaks.

Backups and monitoring

Regular backups you can actually restore from, and an eye on whether the site is up and fast.

Small changes

A monthly allowance for the copy tweaks, new pages and fixes that would otherwise never get done.

A person who knows your site

You are not raising a ticket with a stranger. You get the person who built it.

How it works

Honest scope.

We keep this deliberately light. It is not a 24/7 emergency service and we do not pretend otherwise. It is regular maintenance and a sensible amount of small-change time, at a predictable monthly cost.

Bigger pieces of work get quoted separately, so you are never paying a retainer for something that has not happened. Get in touch and we will work out what level actually suits your site.

Got something complicated? Let’s make it clear.

Tell us what you need and we will tell you honestly whether we are the right studio for it. Email hello@outsideofthefox.co.uk or use the form.